Explosive Growth is part of Bigwave Media Limited (“we”, “us”, or “our”) are committed to protecting and respecting the personal data that we hold. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights.
It applies to personal data provided to us, both by individuals themselves or by others on behalf of individuals. We may use personal data provided to us for the purposes described in this privacy statement or as made clear in another form before collecting personal data.
Bigwave Media Limited address is 1st Floor, Exeland House, Tudor Street, Exeter, EX4 3BR
Bigwave Media Limited website is https://explosivegrowth.co.uk and is owned and operated by Bigwave Media Limited.
Under the General Data Protection Regulation (Regulation (EU) 2016/679) (‘GDPR’) and Data Protection Act 2018 (‘the Act’), personal data is defined as ‘any information relating to an identified or identifiable natural person (‘data subject’), by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person’.
When collecting and using personal data, our policy is to be transparent about why and how we process personal data. We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose differ, and are set out in the relevant sections below.
The personal data that is provided to us is provided either directly from the individual concerned, from a third party acting on behalf of an individual, or from publicly available sources (such as internet searches, and
Where we receive personal data from a third-party that relates to an individual, we request that this third-party informs the individual of the necessary information regarding the use of their data and we check upon the third-party in accordance with the Data Processing Agreement. In addition, at the very first communication with the individual, we inform them where we collected the data from.
THE DATA CONTROLLER
A data controller is the individual or legal person who controls and is responsible to keep and use personal data in paper or electronic files. Bigwave Media Limited is the data controller as defined by relevant data protection laws and regulation.
The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever personal data is to be processed:
(a) Consent: you have given Bigwave Media Limited (e.g. any of the following depending on the situation freely, specific, informed or unambiguous) consent for your personal data to be processed for a specific purpose.
(b) Contract performance: the processing is necessary for the performance of a contract you have with Bigwave Media Limited, which had asked you to take specific steps before entering into a contract.
(c) Compliance with legal obligation: the processing is necessary for Bigwave Media Limited to comply with the law (e.g. the tax/social security obligation/employment law) (not including contractual obligations).
(d) Protection of vital interests: the processing is vital to an individual’s survival.
(e) Public interest: the processing is necessary for Bigwave Media Limited to perform a task that is in the public interest or for its official functions, and the task or function has a clear basis in law.
(f) Legitimate interests: the processing is necessary for Bigwave Media Limited legitimate interests, or the legitimate interests of a third-party, unless there is a good reason to protect the individual’s personal data that overrides those legitimate interests.
Your data subject rights are listed below:
- the right of access.
- the right to rectification.
- the right to erasure or right to be forgotten.
- the right to restriction of processing.
- the right to be informed.
- the right to data portability.
- the right to object.
- the right not to be subject to a decision based solely on automated processing.
Under the GDPR and the Act, you may ask for a copy of the information we hold about you and you may request rectifications be made to this information if it is inaccurate or not up to date.
To exercise any of the above rights, please write to:
Bigwave Media Limited
DATA THAT WE HOLD
We provide services to individuals as well as businesses, non-profits, and other organisations. The exact data held will depend on the services to be provided.
Where we engage with clients for property services, we may collect and process personal data in order to satisfy a contractual obligation. We request that clients only provide the personal data that is required for us to fulfil our
Why do we process data?
Where data is collected for professional services, it is used for a number of purposes, such as;
- Providing services to clients – data is processed in order to provide the service detailed on our website or brochures between our clients and us, and may sometimes be further clarified in written documentation supplied before any data processing may occur;
- Client management – when communicating with and assessing the needs of clients, personal data may be processed in order to ensure that their needs are appropriately satisfied. This may include assessing whether the right collection of services is being provided to our clients;
- Administration – in order to manage and administer our business and services, we may collect and process personal data. This may include (but is not limited to) maintaining internal business records, managing client relationships, hosting events, administering client facing applications, and maintaining internal operating processes; and
- Regulatory – in order to undertake property services, we may from time to time be required to collect and process personal data in order to fulfil regulatory, legal or ethical requirements. This may include the verification of identity of individuals.
What data is processed?
The data that is processed is dependent on the services that are being provided and on the recipient of the services.
- Personal data may include any relevant financial or non-financial information necessary for us to provide our services. As an example, this may include contact details, health data, payroll data, employee information (including details about dismissal), customers and suppliers and any other specifically relevant data; and
- Services to individuals – personal data may include contact details and health data, information about business activities, and any other specifically relevant data.
Customer Relationship Management
Personal data from our contacts, which covers both potential and prior customers, as well as potential and prior employees, are held in our customer relationship management tool (CRM tool).
This information is entered into the CRM tool after contact is made between a partner or staff member of Bigwave Media Limited and a client.
We use technology to research our contacts, so that we can assess them to offer our services to them. Where we process the data of our contacts, we rely on contract performance and legitimate interest, depending on
Why do we process data?
Where personal data on client contacts is held, it is used for the following purposes:
- Promotion and development of our offerings;
- Communication of technical updates;
- Hosting and facilitating of events;
- Managing of our relationships; and
- Administration and management.
What data do we hold?
Personal data that may be stored in the CRM tool includes, but is not limited to, names, email addresses, physical addresses, job titles, and details of the initial meeting. In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to
We collect personal data for our people as part of the administration, management and promotion of our business activities.
Our Staff Handbook, and consultancy agreements explain further how personal data is held for our staff, partners and consultants.
Where an individual is applying to work for us, personal data is collected through the application process. Some data is collected through forms on the website, details of which can be found in the section describing people who use our website. Data collected on applicants via the website will be used for the purposes detailed below.
Why do we process data
There are a number of purposes that personal data for applicants are collected, such as:
- Employment – we process an applicant’s personal data in order to assess their potential employment at Bigwave Media Limited; and
- Administration and management – we may also use this personal data in order to make informed management decisions and for administration purposes.
We collect and process personal data about our suppliers, subcontractors, and the individuals associated with them. The data is held to manage our relationship, to contract and receive services from them, and in some cases to provide professional services to our clients.
Why do we process data?
- Receiving goods and services – we process personal data in relation to our suppliers and their staff as necessary to receive the services;
- Providing services to our clients – Where a supplier is helping us to deliver professional services to our clients, we process personal data about the individuals involved in providing the services in order to administer and manage our relationship with the supplier and the relevant individuals and to provide such services to our clients;
- Administering, managing and developing our businesses and services – we process personal data in order to run our business, including:
- managing our relationship with suppliers;
- developing our businesses and services, such as identifying client needs and improvements in service delivery;
- maintaining and using IT systems;
- hosting or facilitating the hosting of events; and
- administering and managing our website and systems and applications.
- Security, quality and risk management activities – we have security measures in place to protect our and our clients’ personal information, which involve detecting, investigating and resolving security threats.
- Personal data may be processed as part of the security monitoring that we undertake; for example, automated scans to identify harmful emails. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to our suppliers. We collect and hold personal data as part of our supplier contracting procedures. We monitor the services provided for quality purposes, which may involve processing of personal data.
- Promoting our services – we may use business contact details to provide information that we think will be of interest about us and our services. For example, industry updates and insights, other services that may be relevant and invites to events.
- Complying with any requirement of law, regulation or a professional body of which we are a member – we may be subject to legal, regulatory and professional obligations. We need to keep certain records to show we comply with those obligations and those records may contain personal data.
What data do we hold?
We hold the data that is necessary for the purposes listed above. As an example, we will typically hold supplier’s names, contacts names, and contact details of suppliers.
People who visit our Premises
Personal data is collected when individuals visit our offices via sign-in. We have security in place at our offices, for the physical security of client information and for the benefit of our staff.
Why do we process data?
We may require visitors to our offices to sign in at reception and keep a record of visitors. This is retained in case of theft or other incident, and to protect the staff and information in the office.
What data do we hold?
Personal data that may be stored on our CRM system.
People who use our website, mobile apps, and other means
When people visit our website, mobile apps, and other means, personal data is collected both through automated tracking and interactions with various forms on the website or apps (collectively referred to as the websites).
Personal data may also be collected when individuals contact us by phone, e-mail or otherwise. This includes information provided when an individual registers to use our websites, subscribes to our services, makes an enquiry, comments on publications, enters a competition, promotion or survey, applies to work for a Bigwave Media Limited or reports a problem with our websites.
When individuals visit our websites, certain personal data may be automatically collected.
We work closely with third parties who may collect data on our behalf (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
Where this is the case, data held and processed for individuals who use our website may also become data that is held and processed for another purpose.
Why do we process data?
There are several reasons why we will process the personal data that an individual may provide to us when visiting our websites. For examples, these include:
- Administration – to administer our website and to improve internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. For example, we use this data to ensure that the website is presented well for individuals and is optimised appropriately;
- Functionality – in order to allow individuals to use some functionality of our website, certain personal data must be entered in order for features to work as intended;
- Security – in order to keep our website safe and secure, we may sometimes collect personal data, for instance login information and other data that can be used to vouch an individual’s identity;
- Promotion and development of our offerings – some personal data may be used in order to measure or understand the effectiveness of advertising we serve to individuals, and to ensure that only relevant advertising appears.
What data do we hold?
The data that we hold depends on what data was entered and for what purpose.
Where data was entered in order to engage with functionality of our website, that personal data may include names, addresses, e-mail addresses and phone numbers, financial and credit card information, personal description and photographs.
Where data is collected automatically, include technical information, such as IP addresses used to connect an individual’s computer to the internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
We may also collect other data about an individual’s visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
THIRD PARTY WEBSITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
LOCATIONS OF PROCESSING
The data that we collect from you will be processed at our servers in the EEA. We may also store your information in our cloud servers based in the USA and the transfer is conducted in line with the EU-US Privacy Shield Framework’s principles.
If personal data is transferred outside the EEA to a country without a designated adequacy rating, Bigwave Media Limited will request the data subject’s consent before processing the data. Consent will not be sought where the processor’s Binding Corporate Rules, Standard Contractual Clauses or adhoc contractual clauses stipulate that the data will be processed in accordance with the GDPR.
SECURITY OF YOUR INFORMATION
To help protect the privacy of data and personally identifiable information you transmit through use of this our website, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
HOW LONG WE STORE YOUR PERSONAL DATA FOR
We store your personal data in accordance with our data retention policy.
This policy is reviewed and updated internally to ensure we do not store your data for longer than is necessary. We also review how and where we store any data to ensure that we meet our obligation to store data securely.
In addition, some of the data we hold may be subject to certain legal and regulatory obligations, which provide a minimum retention period for different types of data. The retention period varies depending on the data
Furthermore, as outlined in this policy we collect data for different purposes and from different groups, for which is retain the information in different ways:
We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation, typically 6 years). We may keep data for longer in order to establish, exercise, or defend our legal rights and the legal rights of our clients. Personal data we do not use is securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.
We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected. The personal data of business contacts shall not be retained where there is no evidence that a business contact is engaged with us or our communications.
Our People and the applicants
Personal data collected for applicants is held for as long as necessary in order to fulfil the purpose for which it was collected, or for a maximum of two years where those purposes no longer become necessary.
We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). Data may be held for longer periods where required by law or regulation and in order to establish, exercise or defend our legal rights.
People who use our website, mobile apps, and other means.
We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation, typically 6 years).
In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.
For more information about our data retention schedule, please email us at email@example.com
For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate)
Data controller and contact information
The data controller for Bigwave Media Limited registered in England under registration no. 06311283
If you have any questions about this privacy statement or how and why we process personal data, please contact us at:
Bigwave Media Limited